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Tech Help

How much bandwidth do I need to play the videos?

The streaming rate of our videos adjusts to the speed of your internet connection. You'll need a broadband connection with at least 500 Kbps download speed for the best viewing experience.

You can check your bandwidth connection using the Speedtest.net tool. To use the Speedtest tool wait for the page to load and then click "Begin Test".

An alternative way to check if you have enough bandwidth is to play the free preview of the video you are interested in viewing. If it plays smoothly enough for you to watch, the full video will perform similarly.

How do I connect my computer to the TV?

This video gives a good explanation of how to connect your computer to your TV with cables.

Follow this link to see a helpful step by step diagram for how to connect your computer, iPhone or iPad to your TV via cables.

You can also use AppleTV and Airplay to wirelessly stream Datura Online videos from a compatible iPad, iPhone or Macbook to yout TV.

How do I upgrade my Flash Player?

Click on this link to download and install the newest version of the flash player. 

How can I watch Datura Online classes on my mobile device?

Our videos can be viewed on the iPad and iPhone5 and other mobile devices. Please make sure your internet connection is strong when trying to view videos. If available, connecting to Wifi is best. Sometimes it takes a few moments for the video to load. You will see a black screen in the player window and then once it has loaded you will see the triangle "play" icon. Click on the triangle play icon to play the video.

My screensaver is interrupting my class, how do I prevent this?

If you’re using a Mac, in your System Preferences click on Energy Saver and set the computer and display to sleep at a time greater than the class you plan to take. For Windows, right click on the desktop, click on Properties, click on Screen Saver and adjust the setting accordingly.

I'm having trouble streaming video.

Have you updated your flash player or internet browser lately? Please try updating via this link or try this link to determine which version of flash you currently have.

Some people have reported better video player performance after updating their flash player or downloading the latest version of their web browser.

It also might help if you close other browser windows and/or applications that consume a lot of CPU and internet bandwidth while viewing video. This article has a fantastic step by step guide to optimize and speed up your internet connection.

If you continue to have problems, please check the more detailed troubleshooting resources below. If the problem persists you can also email us and we'll do our best to help you fix it.

Troubleshooting Resources

Video Playback Problems: How do I Make the Video Play Properly?

There are various potential reasons for the video not playing properly. Often there is a simple fix to get you watching videos. This is a list of the most frequent issues and how we have solved them.

Video Will Not Play At All. Normally this is due to a browser plug in. To see if this is a problem, use another browser - switch from Chrome to Firefox to Internet Explorer or Safari. All browsers are available to download for free and if you're experiencing this problem often the easiest solution is to download the lates version of your browser.

If you're receiving an 'Access Denied' message when attempting to view your videos, you may need to clear your recent browser cache and cookies. Instructions on how to do this can be found here.

If you're receiving an 'Invalid License Key' message when attempting to view your videos after upgrading to Windows 10, you may need to check the system time and time zone on your device. Adjusting the time zone to your correct location should help to get rid of the 'invalid license key' error.

Video Starts and Stops. Normally this happens when the bandwidth available is insufficient to allow the video to stream fast enough to be viewed. You may want to run a speed test to see if your connection is fast enough. We recommend a minimum connection of 500Kbps download speed.

Video Stops and Does Not Move Forward. This occurs when the connection is lost between the computer and the server on the Internet from which the video file is being sent. As the video file was being streamed the connection was lost and the stream stopped. To restart the video you need to refresh (sometimes called reload) the page. The video will hopefully start streaming again. 

If this does not work, you may want to check your network settings to see if you are still connected to the internet. If your internet connection is active and there is no local network connection problems that you can find, you may want to contact your Internet Service Provider for further assistance..

The Audio Is Not Matching Up with the Video. Usually this is fixed by cleaning out your browser's cache and restarting your browser. Instructions on how to do this can be found here.

Slow Page Loading. If the Datura Online website is loading slowly or is being unresponsive it can often be fixed a number of ways. First you may want to close any other open browser windows or tabs. Another helpful approach would be to close any open programs that are not being used on your computer.

A slow computer can also be remedied by restarting your computer. Over time, the temporary memory in a computer fills up and various processes start running in the background. These processes slow down your computer and can be cleared out by restarting the computer.

Customer Service. If you are experiencing a problem still not solved with these tips, please contact us. The small, but resourceful, Datura Online support team is available weekdays and will get back to as soon as possible; usually within 24 hours Monday - Friday.

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